FAQ’s

Does a ticket or an Outpass guarantee me a seat?

You need to be in line 15 minutes prior to the start time of a program to ensure your seat. Seat saving is not allowed so everyone with a ticket must be in line to get a seat. We do not guarantee late seating.


Does my Outpass get me into everything?

Your Outpass gets you into all screening programs EXCEPT GALAS. Outpass holders will receive hard tickets for the Opening and Closing Night Galas if they RSVP’d.


How can I get tickets if the program listing online says “Standby” or “Door Only”?

Chances are very high that you will get into a ‘standby’ screening. 90% of the time we get everyone in. Go to the theater and join the standby line. A few minutes before the film starts the staff will sell tickets to the standby line.


How can I make the most of my Ford Theatres screening experience?

You can bring a picnic dinner and drinks (wine and beer are permitted, no spirits) to enjoy before and during your screening. We recommend bringing jackets and/or blankets as it does get cold at night.


How early should I get in line for my screening?

We recommend arriving well in advance of each screening (30 minutes minimum).


I have to work or my friend can’t come now – can I get a refund or exchange my tickets?

All sales are final – no refunds or exchanges. Outpasses are non-transferable. If you do not arrive before the start time, your seat may be sold to someone on the standby line but you will still not be able to receive a refund because you did not arrive on time.


What makes seeing a film at Outfest special? Why shouldn’t I just wait to see it on TV or online?

At Outfest Los Angeles you have the opportunity to see a movie made for an LGBT audience with an LGBT audience – a unique experience. Better yet, the cast and crew are often on hand after movies for a Q&A session. Also, Outfest Los Angeles films are often the Los Angeles, North American, International or World premier – you could be the first to see the next big thing.